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Claims Guidelines

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PERLA INSURANCE CLAIMS GUIDELINE

Guideline
  1. Report the accident to the Claims Department or the nearest Perla Insurance Branch.
  2. Submit the requirements needed for the immediate processing and settlement of the claim.
  3. Have the unit inspected by an authorized Perla Insurance claims representative or accredited repair shop. Pictures will be taken during inspection.
  4. Claim processing turnaround time: see Standard Turnaround Time below.
  5. Bring the insured unit to an accredited non-CASA repair shop for repairs upon receipt of the Letter of Authority.
List of Requirements

Insurance Policy Number / Plate Number of Insured Unit
Photocopy of Registration Certificate and latest Official Receipt (OR)
Photocopy of Driver's License and OR
Police Report and/or Driver's Affidavit duly notarized
Pictures of the damaged unit and repair estimate(s) (if available)
Other documents that may be required if necessary

Includes Own Damage requirements, plus:

Photocopy of Registration Certificate and latest Official Receipt (OR) of TP vehicle
Photocopy of Driver's License and OR of TP vehicle
Pictures of the damaged TP unit and repair estimate(s)
Certificate of No Claim issued by TP vehicle insurer
Other documents that may be required

Includes Own Damage requirements, plus:

Original Medical Certificate
Original Hospital Statement of Accounts / Charge Slips / Sales Invoice
Doctor’s Prescription and Sales Invoice for Purchased Medicines/Apparatus Outside the Hospital
Original Professional Fee Official Receipt
Photocopy of Birth Certificate of the 3rd party & Parents' Marriage Contract (in case of death)
Other documents that may be required

Same as Own Damage requirements, and report the incident to the nearest police station where the theft occurred.

For Carnap, additional requirements:

Original Complaint Sheet and Alarm Sheet from Highway Patrol Group (HPG), Camp Crame (or Regional Office)
Original Certificate of No Recovery from HPG, Camp Crame
Two (2) or Three (3) sets of ignition keys, depending on the insured unit
Bank certification stating the early payment amount (if mortgaged)
Certified copy of Sales Invoice from the car dealer
Standard Turnaround Time (TAT)
Claim Amount Number of Days
₱15,000 and below1 day
₱20,000 – ₱50,0003 days
₱60,000 – ₱100,0005 days
Above ₱100,000 up to ₱200,00010 days
Above ₱200,000, including Total Loss20 – 30 days
Theft20 days
Carnap90 days

Note: TAT starts 24 hours after completion of requirements.

Contact Persons

Albert G. Manglal-lan
Claims Manager

Kimberly Ann A. Caldeo
Claims Supervisor

Email: kcaldeo_perla@yahoo.com
Tel: 8892-9548 to 8892-9550 loc. 108
Mobile: +63 917 579 7866 / +63 918 525 2971
File a Claim
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Address

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Telephone

☎ (02) 892-9548 to 50
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